Privacy Policy

Overview

The Testing Agency ("TTA," "we," "us," or "our") provides environmental testing services, including asbestos, lead, mold, and bacteria inspections, in California and Nevada. This Privacy Policy explains what personal information we collect through our website and related services, how we use it, who we share it with, and the choices you have.

By using our website or submitting information to us, you agree to the practices described in this policy.

Information We Collect

Information you give us. When you fill out a form, book a call, apply for a job, or contact us, we may collect:

• Name, phone number, and email address
• Company name and your role
• Property address, city, and ZIP code
• Details about your testing needs or the situation at the property
• Job application information, such as position of interest and location
• Any other information you choose to include in a message

Information collected automatically. When you visit our website, we and our service providers may automatically collect information such as your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit, using cookies and similar technologies.

How We Use Your Information

• Respond to your requests and provide quotes
• Schedule, perform, and report on inspections and testing
• Communicate with you by phone, email, or text message about your request, appointments, job updates, and results
• Manage partner relationships and referral programs
• Review job applications
• Improve our website and services
• Send marketing communications, where permitted (you can opt out at any time)
• Comply with legal obligations and protect our rights

How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who help us run our business, such as our customer relationship management, scheduling, email, text messaging, website hosting, and analytics providers, and the laboratories that analyze samples. They may use your information only to provide services to us.
• Parties involved in your project, such as the restoration company, property manager, or insurance adjuster connected to the job, when needed to deliver the services you requested.
• Legal and safety purposes, when required by law or to protect the rights, property, or safety of TTA, our clients, or others.
• Business transfers, in connection with a merger, sale, or transfer of all or part of our business.

Text Messaging (SMS)

If you agree to receive text messages from us, we use your mobile number to send messages related to your request, scheduling, job updates, and results, and, if you separately opt in, marketing messages.

How you can opt in: by checking the text message consent box on one of our website forms, or by giving your phone number to one of our team members, such as a Business Development Representative, and verbally agreeing to receive text messages. When you opt in, we will send an initial text confirming your opt-in, which includes instructions for opting out.

We do not sell, rent, or share your mobile phone number or text messaging opt-in information with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages.

You can opt out at any time by replying STOP. Reply HELP for help. Message and data rates may apply, and message frequency varies. See our Terms of Service for full messaging terms.

Cookies and Tracking

Our website and service providers may use cookies, pixels, and similar technologies to operate the site, understand how visitors use it, and measure advertising. Third parties, such as analytics and advertising providers, may collect information about your online activities over time and across different websites when you use our site. You can set your browser to refuse cookies, though some features may not work properly.

Do Not Track: Our website does not currently respond to "Do Not Track" browser signals.

Data Retention and Security

We keep personal information for as long as needed to provide our services, maintain business records, and meet legal requirements. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is completely secure.

Your Choices and Rights

• Review or update your information: contact us and we will help you review or correct the personal information we have about you.
• Marketing: unsubscribe using the link in any marketing email, or reply STOP to text messages.
• California residents: depending on the circumstances, California law may give you the right to know what personal information we collect, request deletion or correction, and not be discriminated against for exercising your rights. To make a request, contact us using the information below. We may need to verify your identity before responding.
• Nevada residents: we do not sell personal information as defined under Nevada law. You may still contact us with questions or requests.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Third-Party Links

Our website may link to other websites, such as social media or review sites. We are not responsible for the privacy practices of those sites, so please review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last updated" date above. Material changes will be highlighted on this page.

Contact Us

Questions or requests about this Privacy Policy? Contact us: